Shipping policy

Shipping Policy (Updated with CUSMA Certification)

We carefully handcraft each baby mobile to order. Processing times, delivery estimates, and shipping terms are provided below.

1. Processing Time

All items are handmade.
Standard processing time is:

  • 3–7 business days for non-personalized items

  • 5–10 business days for personalized or custom designs

During holidays or high-order periods, processing times may be slightly longer.

You will receive an email with tracking information once your order has shipped.

2. Shipping Locations

We currently ship to:

  • Canada

  • United States

  • Most international destinations

If your country is not listed at checkout, please contact us.

3. Shipping Methods & Delivery Estimates

Estimated delivery times (after dispatch):

Canada

  • Standard shipping: 3–10 business days

United States

  • Standard shipping: 5–12 business days

CUSMA Certification — No Duties for U.S. Customers

We are a CUSMA-certified seller (Canada–United States–Mexico Agreement).
This means:

  • Orders shipped from Canada to the United States

  • Do NOT require customers to pay import duties

  • All goods qualify for duty-free entry under CUSMA rules

U.S. customers will pay zero customs duties on our products.

International

  • Standard shipping: 7–21 business days

  • Some locations may require additional customs processing time.

Delivery times are estimates and may vary due to postal delays, weather, customs inspections, or peak-season backlogs.

4. Tracking Information

All orders ship with tracking.
Tracking details will be emailed automatically once the order is shipped.

5. Customs, Duties & Taxes (International Orders)

For U.S. customers:
No duties apply due to our CUSMA certification.

For other international customers:
Buyers are responsible for customs fees, taxes, duties, or handling charges imposed by their country.
These fees are not included in product or shipping costs.
We are not responsible for customs delays.

6. Incorrect Shipping Address

Please make sure your shipping address is correct at checkout.

If an order is returned due to:

  • incorrect address

  • incomplete address

  • failure to pick up the parcel

the buyer is responsible for reshipping costs.

7. Lost or Delayed Packages

If a package is delayed, we will help track it through the carrier.
We cannot control postal service delays.

A package is considered lost only when officially confirmed by the carrier.

For lost packages confirmed by the carrier, we will offer:

  • a replacement, or

  • a refund (excluding shipping fees)

8. Damaged Packages

If your order arrives damaged, please contact us within 48 hours and include:

  • photos of the outer packaging

  • photos of the inner packaging

  • photos of the damaged item

  • photos of the shipping label

This is required for carrier claims.

9. Combined Shipping

Orders with multiple items may ship together or separately depending on size and packaging.

10. Questions

If you have any questions about shipping, feel free to contact us anytime.